5 February, 2013
Ordered Transformers xbox 360 game from bitfang on 31st January and paid Rs. 2249 by credit card on the same day. Got a mail on 2nd Feb saying that the item is out of stock. Why was it not mentioned when I ordered the item?? Also, it was mentioned that the amount will be refunded in 10-12 working days (from 2nd Feb). Now what will happen to interest generated by this amount for about 14 days?? I will never buy from bitfang!!
BitFang.com is an e-commerce company, committed to be the most trusted virtual mall, offering an impressive shopping experience, optimized delivery and focused customer service.
We offer superlative products in all IT categories, enabling our customers to make informed buying decisions. Just like our products our website is also designed to be user friendly and easily understood by all its users.
Refunds and Returns Policies
Shipping Rates and Policies
- 24 hrs delivery (Urgent)
- 48 hrs delivery (Priority/ Air Cargo)
- 3-4 days delivery (Surface/ Standard)
- All orders require 2-3 business days of processing time prior to shipping.
- Usually all orders are processed and shipped within 4 to 7 working days, after payment is confirmed. However, certain categories of products have a different lead-time for delivery purely due to the nature of the product and market stock availability. We hold major stock but supply from our distributors/manufacturers/suppliers/vendors is at times delayed at such times we keep the buyer informed.
- BitFang.com does not process orders during the weekend.
- No deliveries will be made on Saturday or Sunday.
- BitFang.com does not guarantee same day shipping.
- BitFang.com does not offer International shipping options at this time.
- All product received by customer should be checked in presence of the delivery personal. Once the customer has accepted the delivery and/or signed off the receipt copy, BitFang.com does not accept any liability for damaged item/s.
- All orders shipped to addresses in specific cities/states that levy additional sales/local tax/ octroi will be borne by the customer during the delivery at the door. All charges are calculated on the total price (including shipping/handling cost). The tax imposed by these states on shipping and handling is part of the state sales tax, not a separate tax.
- P.O. Boxes - BitFang.com does not ship to standard P.O. Boxes.
- Accuracy of the delivery address is customer's ownership. Shipping will always be made to address as mentioned during the time or order placement. No shipping or any address change will be applied on orders already placed with BitFang.com.
- No orders will be considered for cancellation once the order is under confirmed or shipped by BitFang.com.
- If the product is shipped back to BitFang.com due customer’s unavailability or incorrect shipping address provided will require shipping. Any additional shipping/re-processing charges attracted due to this will be completely borne by the customer.
- All shipment to customer will be informed by e-mail and/or SMS (depending on the contact details provided by customer during the time or order placement or registration with BitFang.com.
- Customer is responsible and is in complete ownership to ensure that the all contact and other details provided to BitFang.com are accurate at all times. Any change in details should be updated by customer.
- Any delay and/or product not being shipped due to change/incorrect in details of the customer will attract extra processing and/or shipping fee for that order/s.
- Shipping options are selected by the customer and BitFang.com will ensure that the same is used as preferred mode of delivery. However, BitFang.com reserves right to make alterations to shipping company and/or mode of shipping in the best interest of the product and shipping time for any particular order.
- BitFang.com ships the products on a priority basis on every product. It does not get shipped in the courier mode but commercial courier mode which is safe and sound. Shipping Costs are most competitive and nominal depending on the Category of the Product, Insurance, Value and Place of delivery. Do refer to the details below for shipping cost of each product category. Please note that the shipping costs vary, as the rates of many items are weight-based.
- NOTE: Octroi, wherever applicable, will be charged at actual. Weight is calculated on Volume basis of the product.
- All shipping prices are calculated based on weight of the product. BitFang.com may club multiple items in an order/s this is in the best interest of shipping all items together and to ensure that adequate strength is provided to the overall shipment.