4 April, 2013
High Quality products as shown in pics some times better than that & fast delivery
20 March, 2013
Ammazing stuff at affordable prices. Prompt service
10 November, 2012
no proper response from cilory. they will not dispatch your order untill u remind them about your order. after 2 weeks also product did not came
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What is cilory.com?
Cilory.com is an attempt by a team who want to bring the best of e-commerce experience to the Indian customers. You would find genuine products of leading brands here. Quality of service and privacy of our customers is top most priority for us.
Who we are?
We are a team of young professionals who want to provide best of online shopping experience to our customers. We source all our products from Brands directly or authorized agents of the brand. We run our own warehousing operations to enable us to fulfill your orders and deliver it on time.
Have suggestions for us?
We are always interested in feedback from our customers. What they want next? Please feel free to write to us at email@example.com or contact us via Contact Us
Refunds and Returns Policies
We make every effort to fulfill all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department.
Our Customer Service Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.
Cancellation by the Customer
Please contact our Customer Service in case you wish to cancel the Order. On receipt of the cancellation notice, we shall cancel the order and refund the entire amount (less any transaction charges or banking charges that might have been incurred by us) if the order has not been processed by us. We will not be able to cancel orders that have already been processed or shipped out by us. In some cases this can happen in an hour after you place the order.
We will refund the money in the same mode as the payment was made. If the payment was by Credit Card or Net-Banking, we will refund in your Credit Card or Net-Banking account. If the payment mode was Cheque or DD or COD, we will send you a Cheque (not a DD). Cheques will be sent only to the billing address of the customer. We can refund via NEFT directly to your bank account also.
Typically refunds are processed in less than 10 working days but in case of payments by Cheque or DD, it may take more time for the Cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the Cheque.
Please feel free to mail us at firstname.lastname@example.org if you have any questions on our Cancellation Policy.
We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with any product, we will accept returns within 30 days as follows:
In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused alongwith its original invoice, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 30 days from the date on which these goods are delivered.
Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer care if you open the packaging and discover that the item is damaged.
Products damaged while being used do not qualify for a refund or replacement.
For hygiene and other reasons we shall be unable to accept returns or exchanges of products in following categories: contraceptives, lingerie, cosmetics and diapers.
In case we are unable to replace the damaged / defective product, we will refund your amount and shipping charges applicable to the item.
NOTE: Products that have been tampered with, opened and/or used cannot be returned in this manner.
Product not to your liking
We will NOT accept returns for products that are not to your liking, purely due to hygiene reasons. Most of our products are personal in nature and we encourage you to ask us questions at email@example.com or just request a callback, before confirming your order.
Mode of Return
To provide to highest standards of customer service and enable a completely hassle-free experience, we pick up the returns through courier collection.
You may contact our Customer Care within 30 calendar days of having received the product and request a return/exchange, subject to the abovementioned terms and conditions. We will arrange for the products to be collected from the delivery address through courier and shall process the return/exchange subject to receipt of the products at our location in unused condition and in its original packaging along with the invoice, failing which return/exchange may not be possible.
At the time of collecting the products, you will be given a courier Airway Bill, which we request you to retain for future reference.
Please e-mail us at firstname.lastname@example.org if you have any questions on our returns policy.
Shipping Rates and Policies
- Shipping is FREE for all orders above Rs 500.
- For orders less than Rs 500, nominal shipping fees of Rs 70 is levied.
- The shipping charges will stay the same irrespective of the size of the order. Even if it costs us more to ship your Order to you, we bear the extra cost.
- The total shipping charge for your Order will be displayed once you proceed to check out.
- Octroi charges wherever applicable is prepaid and not to be borne by the customer.
- It is our endeavor to ship all items in your Order together; however this may not always be possible due to product characteristics, or availability. Also there may be restrictions on accepting Orders for certain pin codes as cannot be shipped to those destinations. In such scenarios, order will not be accepted online and message will be displayed requesting to provide an alternate pin code.
- Currently, each order may be shipped only to a single shipping address. If you wish to ship products to different addresses, you need to place multiple orders.
- In instances where customer places multiple orders within a day or two, we might combine orders and ship them together.
- In case of certain products like sanitary pads, diapers, adult diapers, special gift packs (like whisper pads, baby gift baskets), we would be charging handling charges due to the above normal size and weight of the product. In such instances handling charges are included in the price of the product and its mentioned on the product discription page as well. Usually handling charges are of the range of Rs 20-100.
We offer a local (within NCR) ‘3 Days Delivery’ and pan-India '5 Days Delivery' guarantee on most products bought on the site. The products ordered will be at your doorstep within 5 business days, of your payment having been cleared. For orders which are placed using Credit Card/Net Banking Payment Option and are under Verification, the guarantee is applicable post the payment has been verified.