Confessions of a Call Centre Worker by Kris Yonzone takes an unabashed view of life in a call centre with its burdens and perks. Other notable works by the author include The Confessions of a Page 3 Reporter.
Confessions of a Call Centre Worker is the second book in the Confessions series laying bare the trials, tribulations and jubilations of employees working with outsourcing agencies. With call centres being an established and quite prevalent mode of employment, the interest regarding the book is naturally high. Through this book, the readers will be transported to these establishments filled with incessant phone calls, night shifts, harassed workers and managers, competition, trash talk and more. Without getting into the industry, you get to learn the nitty-gritty of outsourcing and understand how people cope up or are unable to meet the challenges and demands of this job.
The book follows the experiences of a boy from a small town who lands up at a call centre in Kolkata. The protagonist of the story works under constant pressure from his family members, who are always emphasizing the need of getting a government job. Whatever the wishes of his family are, the boy has a mind of his own and seeks the help of his cousin to land him a job at call centre instead. However, whatever he wished to achieve it comes to naught and he becomes just another entity amidst the nightshift herd.
This is an interesting read that gives a glimpse of the much discussed life of call centre employees. It is funny, sad and simple as the book that takes you through the pages as a breeze. Sex, contraceptives and condoms also become a part of the discussion in Confessions of a Call Centre Worker. All in all, you are sure to enjoy this light-hearted writing from Kris Yonzone.
This paperback edition of Confessions of a Call Centre Worker has been published by Rupa Publications India in English with an ISBN-10: 8129124114 and an ISBN-13: 978-8129124111. So order online for a copy as soon as possible.