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Employees First Customers Second

Employees First Customers Second

Lowest online price: 694
Language English
Contributor(s) Nayar
Binding Paperback
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Overview: Employees First Customers Second

Employees First, Customers Second: Turning Conventional Management Upside is a book written by HCL Technologies' celebrated CEO Vineet Nayar. The book was so effective that it sparked a revolution at this huge IT services company. This volume describes how he rebelled against the conservative perception that companies must put customers first. He turned the hierarchical pyramid upside down by making management answerable to the employees while it was the opposite earlier. This idea made the company one of the fastest-growing and profitable global IT services companies. Nayar narrates of how he and his team executed the 'employee first' philosophy by empowering the employees to see the reality of the company's current condition, creating a culture of trust by increasing transparency in communication and sharing of information. He also reversed the organizational hierarchy by making the management answerable to the employee. Finally, he fostered an entrepreneurial mind-set of the employee and decentralized decision making.

Vineet Nayar is the CEO of HCLT company. He is a zealous yet unruly thinker who has infused HCL with an exclusive brand of vigorous leadership. The huge success of this fundamental approach has gained recognition at Harvard Business School and many other institutions across the globe. Fortune magazine called his leadership - ""The world's most modern management"". He has made major improvements in the company since he joined in 2005, thus tripling its revenues and income growth of HCL Technologies. The company is ranked by Hewitt Associates as the Best Employer in India and amongst the top five most influential companies in the world by Business Week. Vineet is also one of the members that established the Asia Gender Parity Group at World Economic Forum. He is also currently a member of India Council for Sustainable Development. He also established a non-profit organization called SAMPARK in 2004 which has a vision of improving the quality of education for the underprivileged. Other than these, Vineet is also a passionate blogger.

The paperback edition of the book is available for purchase online with an ISBN-10 number of 1422143872 and an ISBN-13 number of 978-1422143872.

Features: Employees First Customers Second

  • Business And Economics
Product Details
Language English
Publication Date November 11, 2011
Publisher Harvard Business Review Press
Contributor(s) Nayar
Binding Paperback
Edition 2011
Page Count 208
ISBN 10 1422143872
ISBN 13 9781422143872
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