Shipping Rates and Policies
FirstCry ships its products to almost all parts of India. Orders placed will be shipped within 24 hrs. We ship on all days except Sunday and National Holidays.
Shipping Charges: FirstCry provides free shipping on all items.
Estimated Delivery Time: For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days of shipping (business days exclude Sundays and other holidays). However items weighing over 2 kilos or high volume may take a couple of days longer to reach. For other areas the products will be shipped through Indian Postal Service and may take 1-2 weeks depending on location.
Hidden Charges (Sales tax, Octroi etc): You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.
International Locations: Currently we do not deliver to locations outside India
Tracking Packages: We will mail you the name of the courier company and the tracking number of your consignment in your registered email address. In case you do not receive a mail from us within 24hrs of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company.
Non-availability on Delivery: Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.
Refunds and Returns Policies
We have a 'no questions asked' 7 day return policy only on un-opened items. Also please ensure that while returning the items are packed properly so that the original packing of the product is not damaged in transit. The return shipping charges needs to be borne by the customer. In case of damage to the original packaging or the goods FirstCry reserves the right to determine a fair value of the product on return and the same shall be binding on both parties. Please send us a mail at email@example.com or call us on 020-30257501 to obtain a Return Receipt Number before you ship the item back to us. No goods will be accepted without a Return Receipt Number.
For goods bought on discount the return will be through FirstCry Gift coupons/certificates.
For goods bought on MRP, we will refund the money the way the payment was made. If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. If the payment mode was Cheque or DD, we will send you a cheque (not a DD). Cheques will be sent only to the billing address of the customer.
The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 10 working days but in case of payments by Cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque.
For products which are incorrectly shipped, damaged in transit, with defects Please send us a mail at customercare@FirstCry.com or call us on 020-30257501 to obtain a Return Receipt Number. We will pay the return shipping charges and will send a replacement within 10 working days. We reserve the right to pay you back in case there are no stocks left of the item returned.
Special Return Policy for Clothes and Shoes
In case you are not happy with the quality of the product or the product doesn't fit you properly, you can simply return the product to us within 7 days of receiving the product. We will replace the product or refund entire amount plus return shipping charges. Refund of return shipping charges will be limited to Rs 100 or 10% of product cost, whichever is lower. The refund for shipping charges will be in the form of Gift voucher.
Please note that the product should be unused and should be sent back along with a copy of the original invoice.
For goods bought on discount, the refund will be through Coupon worth the amount paid for the product.
We are Asia's Largest Online Portal for Baby Products and Toys. We have over 15000 items from 250+ top International and Indian brands like Mattel, Ben10, Pigeon, Funskool, Hotwheels, Nuby, Farlin, Medela, Pampers, Disney, Barbie, Gerber, Zapak, Mee Mee and so on.
Our mission is to provide best of the products/brands at the lowest prices with great online shopping experience, free shipping and Prompt customer service. Our benchmark is to provide our customers with a physical stores shopping experience; online, without the hassles of driving around the town locating a shop and then a place to park the vehicle. Our sourcing team works with over 150 vendors internationally, nationally to source the best products/brands for you at the most affordable price. Our product photographs can be zoomed so that you can read the details on the product cover before taking an informed decision. All items originate from our warehouse and have been sourced from authorized representatives or manufacturers. So shop with us, sit back and relax. Our logistics and customer support team works very hard to get your goods delivered at the earliest and respond to any queries that you may have.
Over time, we hope to ‘Change’the way, Indian parents buy, so that they can be at home to spend more quality time with their 'Little ones' and family.
Hope you will enjoy 'FirstCry' experience!!