Gitanjali Gifts Reviews
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I have ordered for a pair of ear rings on 8th Feb 2013 for Valentines day.
I paid online through credit card.
I chatted with one of their customer care representative on 9th and the person said , I will get a mail once it will be shipped.
Today is 12th Feb 2013. they did not ship yet.
I called them and they said they need my credit card statement and they also mentioned that by mistake they have sent to some wrong mail id asking for this information.
My order no# 766500.
This people ruined my Valentines day.
I just want them to revert the money in my credit card and I don't want to do any business with them in future ever.
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About Gitanjali Gifts
We, at Gitanjali Gifts believe in precious gifts for precious moments that remain as pleasant lasting memory for your loved ones. So when you plan to gift something that will make it memorable without burning a huge hole in your pocket, choosing from the Gitanjali Gifts would be the right choice. Tell your budget and get an assortment of different combination of unique gift items with a wide range in Diamond and Fashion Jewelery, Art Pieces, Watches, Gold Coins & Bars from the brands that you can trust forever.
Chosen Diamond & Fashion Jewellery from Asmi, Nakshatra, Ddamas, Sangini, Parineeta, Diya, Lucera, Sagaee are nothing short of mesmerizing. Art Pieces from Adler & Roth present divine spiritual collection. Watches form a large collection in vibrant colour and style from Morellato, Sector, Just Cavalli, Miss Sixty, Iris, Saint Honore, Nina Ricci, Bezel, Marvin and Roberto Cavalli are sure to keep you spellbound.
Refunds and Returns Policies
Products and services once booked through Gitanjaligifts.com cannot be cancelled and the refunds thereof are not allowed in any circumstances. However, exceptional cases of 'manufacturing defect' and ' wrong consignment ' can be dealt with separately.
Request for such return within 7 days from delivery of the product to your shipping address. We shall process the refund subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, failing which return/ refund may not be possible.
Any returns through courier, must be accompanied by the original invoice, which is shipped along with the products. We will not be able to accept returns which are not accompanied by the relevant original invoice. We shall process the refund subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, failing which return/ refund may not be possible.
Before accepting delivery of the product/s, please ensure that the packaging has not been damaged or tampered with. If you believe that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our all-day helpdesk at 1800-102-4480 (9:30 am to 5:30 pm) or e-mail us at email@example.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest. In the event you return any item which is delivered to you in damaged/defective condition, there will be no additional shipping charges.
After the merchandise is received by www.gitanjaligifts.in, and subject to verification of the purchase and condition of products we shall process a refund within 10 business / working days of receipt of the product/s.
Refunds of payments charged to the Cardholder's debit /credit card will only be credited back to the Cardholder's debit / credit card account, which was used to pay for the original order. Please note that we shall not be responsible for any delays in credit to the Cardholder's debit / credit card account as that is managed by the Cardholder's issuing bank.
We shall not allow any exchange/return of products due to the price differential that exists, as no two similar products will be exactly of the same price. All items must be returned in their original condition as unworn, unaltered, and undamaged. Items returned without an attached brand/Gitanjali security tag will be subject to 15% revaluation fee.
Please call us at 1800-102-4480 or mail us at firstname.lastname@example.org if you have any queries or concerns about our return policy.
Address for Communication and Returns:
Gitanjali Lifestyle Limited- Concepts ( E Commerce)
Transmission House, Plot No. 6 / 19,
Marol Co. Op. Ind. Estate, Near Marol Bhavan,
Marol, Andheri (E), Mumbai 400059, India.
Shipping Rates and Policies
Delivery within India is FREE.
Gitanjali gifts shall deliver all products purchased online within 10 days from the date of purchase. We use third party courier / postal services for delivery and shall not be liable for any delay caused from the delivery service providers