GreenDust is India’s premier online shopping site that offers customers and bulk buyers option to purchase unused, branded factory seconds, surplus, overstock, and refurbished products at the lowest prices – guaranteed. Our products are even cheaper than CSD canteen! We support the online shopping experience through physical retail stores. We have over 30 stores and plan to have over 100 within 6 months. Look for a GreenDust store coming in your neighborhood. Our product categories keep on changing but we carry electronic gadgets, laptops, mobiles, mobile accessories, Bluetooth headsets, computers, accessories, batteries, laptops, refrigerators, ACs, washing machines, digital cameras, audio, video, LCDs, LEDs, games, mixers, JMG, irons, cook tops, blenders, heaters, personal care products, health care, and many more product categories across well known brands like Sony, Samsung, LG, Videocon, Onida, Panasonic, Phillips, HTC, Palm, Tohisba, Blackberry, Apple, Nokia, Kodak, Sony Ericsson, BenQ, Nikon, Canon, Olympus, Karbonn, Micromax, Whirlpool, Glen, INALSA, and many more.
Our products come with warranty and supported by a world class pan India services network. We support multiple payment options when you look for amazing deals on all popular brand. GreenDust is the destination for buyers who are looking for a reliable and trustworthy place to shop for killer deals on factory seconds. By shopping with us you are also supporting the environment and a greener, healthier future for our kids as we strive to reduce waste that would have otherwise polluted the environment. Come, shop with us today and be part of over 100,000 happy customers who have pledged to make a difference.
Refunds and Returns Policies
We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with any product, we will accept returns within 15 days as follows:
Damaged / Defective:
In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 15 days from the date on which these goods are delivered.
> Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer care if you open the > packaging and discover that the item is damaged.
> Products damaged while being used do not qualify for a refund or replacement.
> In case we are unable to replace the damaged / defective product, we will refund your amount.
Product not to your liking:
We will accept returns if the product is not to your liking. You can return any product that fails to meet your expectation, no questions asked, as long as it is in its original packaging and is accompanied with its invoice. All shipping and logistics charges of returning the product will be borne by the customer and a 10% restocking fee will be charged. The refund will be processed after the GreenDust engineers inspect the returned product and certifies that the product is in the condition it as shipped, unused, and with original invoice.
You may return the product to us in the following ways:-
Returns at a nearby Green Dust Store:
> You may contact our Customer Care within 15 days of having received the product and request a return/exchange. The products can be returned at any of the Green Dust stores.
> Once you have approval from Customer Care about which store the product can be returned at, you may visit the store and return the products in unused condition, along with the original invoice.
> We will not be able to accept returns which are not accompanied by the relevant original invoice.
Returns through Courier Collection:
> You may contact our Customer Care within 15 days of having received the product and request a return/exchange. All shipping and logistics charges of returning the product will be borne by the customer and a 10% restocking fee will be charged. The refund will be processed after the GreenDust engineers inspect the returned product and certifies that the product is in the condition it as shipped, unused, and with original invoice.
> If you request a return through courier collection, at the time of collecting the products, you will be given a courier Airway Bill, which is to be retained for future reference.
We will refund the money only through Cheque / DD. Cheque/DD will be sent only to the billing address of the customer and only in the name of the customer the invoice was made for.
The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 30 working days after product is received but in case of payments by Cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque.
Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account as that is managed by the Cardholder's issuing bank.
Issues with the product(s) received?
If you have any issues with the product(s) received, please call us at 1-800-103-3878 the very same day of receiving the packet to get it replaced. Any complaints coming after that will not be entertained.
Please call us on 011-49500100 or mail us at email@example.com if you have any questions.
Shipping Rates and Policies
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