28 November, 2013
Very prompt responses, availability might be an issue sometimes, but they get back to you as soon as the product is available. overall very good experience.
15 October, 2013
It had been very clearly spelled out while bookin that the shipping / cartage for the foldable wheel chair shall be free. Still the vendor forced Rs 1046/- from my wife staying in India . Most importantly even Healthkart has not bothered to respond to this feedback for the last 3 weeks . Atleast EBay, Fipkart , Home Shop , Snapdeal have responded in time . That shows the commitment . Cheers
8 September, 2013
Great experience and deal. Very good seller. Like to deal again.
30 August, 2013
Junglee being an amazon company I expected that the seller listings would be up to standards. Unfortunately, this isn't the case.I searched for a product on Junglee, SebaMed Anti-Dry Day Defense Cream. For it, I was led to the HealthKart seller website, where I placed the order.Order ID: 10146805-42261Order Date: 25/08/2013Invoice: R-1703240Order Status: CancelledWhen I placed the order, like all other online stores, I expected to receive an email for the confirmation of the order. I did NOT receive any such email. The only way to verify the order was log into HealthKart's site.Based on my shipping address, I was assured for the delivery in 15-20 days.Today, after 5 days of placing the order, I logged into their website to check the status of my order. It stated "Cancelled". For this too, there was no email sent to me.Today, when I check their website, I see the same product with a hiked price.When called their support staff, I was told that my order was cancelled because the product was out of stock. I was not in any way intimated of the cancellation. No phone calls, No SMS and No Email.I guess in today's day, it is very easy for someone to get away citing that the email was sent, and that the user might have missed it in the spam folders. There's not much one can argue here.It is just overall disappointing. Service providers in the emerging markets just don't understand the fact, that just putting a shopping cart online does NOT make you great.I write to you to just provide the feedback because I reached up to HealthKart's site only through yours.
18 May, 2013
Good delivery experience. Bad returns experience.
4 May, 2013
This is the best site i have ever visited and purchased products from.The products arrive within 3 days from the date the order was placed. Would recommend this site to all.
31 January, 2013
I placed an order for 2 nos 'bug off' mosquito repellant (spray) & a mortein coil packet, Recd 2 packets. (1 rejected) containing wraps.
24 January, 2013
very good site for health related products. love to shop.
11 January, 2013
Nice shopping experience, good delivery across India
30 October, 2012
My order for some deodorants was apparently shipped from origin but the status of the shipment never changed. I learned that the package was lying in Delhi airport for 3 whole days. I had to finally cancel the order as I was disgusted with the response time in handling my query and no communication at all from the seller.
Launched in March 2011, HealthKart is India's first e-health store. We aspire to be the one-stop shop for all consumer healthcare needs for people in India. We are specially focused on providing quality products and services at the most cost effective rates, and delivered with a service mindset to ensure you get more out of your purchase.
We want to be a partner in your healthcare needs - so we try to work with all our customers to ensure we stock the products they need, provide quality and authenticity and help you figure out the best way to manage your health.
We recognize that the consumer healthcare market has a lot of products, and a lot of fuzzy information. And prices variation that sometimes seems to make no sense! What we try to do is de-clutter this information, show you what all is available and try to ensure you get the best deal.
Our company philosophy is pretty simple: our customers must get something extra beyond the product they buy. That boils down to a few key things:
We sell genuine stuff we want to buy. A great price is only half the battle - it's also got to be a great product or service. Between our business partners and unbeatable prices, you should feel comfortable venturing out and trying something new - just because it's featured on HealthKart. Every product is genuine - we do not source from the parallel trade. Only authorized company channels can partner with us. We want HealthKart to be a company that helps you get more out of life, especially through good healthy living.
Simple approach. We really want you to feel good about coming to our website. No hidden conditions, no promises that we cannot fulfill. We want our customers to be well informed, about the product as well as the terms of service. We thrive on having intelligent customers, people who can make better decisions for themselves once provided with the right set of tools.
Unbelievable customer service. We respond to every request, as soon as possible. Our customer service reps are empowered individuals. They are not there to just read out policies. We have only one policy that matters - our customers should get to make an informed choice.
Other Value Added Services. HealthKart customers can also enroll in Diabetes management services at no additional cost. Diabetes management service helps control diabetes through proactive measurement and intervention. We also have tools for weight management. We provide growth charts and vaccine reminders for babies. We provide reminder service to ensure your stock never runs out - and are always looking to provide additional services that may make your experience more fruitful.
What we sell
We focus on categories. We do not want to be a chemist store. We want to know about the category to actually have some deep insights on what our customers really need to know! While we started with Diabetes, Home medical and Baby products, we intend to soon expand our portfolio to include products to serve needs in Elderly Care, Nutrition, Personal Care, Chronic care, Vision Care, Skin Care and any other category where we feel we can add some value.
How we sell
We try to make life as easy as you want. We take orders online, on phone and by email.
All our team members bring distinctive knowledge in healthcare, technology, customer service and operations to ensure we are the best in what we do.
HealthKart was founded by IIT graduates who have significant experience in healthcare and technology domains, both in India and US.The founders are also MBA graduates of top tier US business schools.
The company is headquartered in Gurgaon, India.
Refunds and Returns Policies
Please note that there may be certain orders that we are unable to accept and must cancel.
We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.
Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.
We will inform you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit / debit card has been charged, the said amount will be reversed back in your Card Account. We will seek authorization on your Card for the aggregate amount of the order placed by you, however, we may charge your card (capture) only with the amount corresponding to the actual portion of the order that we are able/willing to fulfill, and any associated shipping charges/taxes and levies etc. Any surplus amount, for which we might have originally sought and received an authorization on your card from your Card Issuer, if not captured by us in the time period stipulated by our Merchant Banker, will not be captured / charged. If however the same is charged to your card / bank account in error, we will refund it as soon as the same is realized by us or brought to our notice, whichever is sooner. HealthKart.com reserves the right to capture / charge your card to the full or partial authorized amount for the concerned order. You may cancel your order or some items in your order before we bill and ship the items. You may also exchange the merchandise or get a refund by returning the merchandise (with the exception of perishables, made to order, or items of personal hygiene such as under garments and cosmetics) in unused, saleable condition in its original packaging along with original tags, for a return or an exchange, within 14 days from the date on which these goods are delivered. In case we receive a cancellation notice and the order has not been processed /approved by us, we shall cancel the order and refund the entire amount, if any, charged to your card. The customer agrees not to dispute the decision made by HealthKart.com and accept HealthKart.com decision regarding the cancellation. Any refund against a return request made to HealthKart.com customer support, and collected by courier from the delivery address where the item was originally delivered, shall be processed only upon receipt of the merchandise in unused condition, along with the original sales invoice.
* After the merchandise is received by HealthKart.com, and subject to verification of the purchase and condition of merchandise we shall process a refund/exchange within 5 working days of receipt of the merchandise.
* Refunds of payments charged to the Cardholder's credit / debit card will only be credited back to the Cardholder's credit / debit card account, which was used to pay for the original order. Please note that we shall not be responsible for any delays in credit to the Cardholder's credit / debit card account as that is managed by the Cardholder's issuing bank.
* All items can only be returned through courier collection process.