Shipping Rates and Policies
Indiaplaza provides free shipping on several products. Shipping charges are clearly displayed on all product pages.
In an unlikely event of you receiving a defective item from us, our customer service reps will gladly help you find a suitable replacement. Please read our Returns and Refunds Policies to know more.
Refunds and Returns Policies
What do I do in case I receive a defective / damaged item from Indiaplaza?
If an item ordered by you on Indiaplaza is delivered to you in a damaged / defective condition, Please click here to email us for a replacement. We will have the defective / damaged item picked up from you at our cost. The replacement item will be immediately shipped to you.
How can I return a product ordered from Indiaplaza?
To provide you a worry free shopping experience on Indiaplaza, we offer you a No Questions Asked Return Policy. Within 7 days of receiving your shipment, you may return any unopened item in its original packaging, for a refund (excluding shipping costs).
Incase of Mobiles, Home and Kitchen appliances, Consumer Durables and Electronics items & Gold Coins, the No Questions Asked Return Policy will not be applicable. Incase of any kind of malfunctioning or defect, the item will need to be taken to the nearest service station authorised by the manufacturer.
In case of jewellery shipped within India, the No Questions Asked return policy is valid upto 7 days from the date of delivery. Due to Import and Export regulations and restrictions, we are unable to extend our Returns Policy for any items sourced from outside India.
When you return your product, just indicate the reason for your return in a short note. Put the item and the note with the order number into a secure package, affix our address note (our returns address is given below) and send it through a reliable courier or mail it to us. Our address for returns is as follows:
Priya Chakravarthy– Customer Service manager
Mercado Online Pvt. Ltd.
No:21, Brigade Square,
Cambridge Road, Halasuru,
Bangalore - 560008,India.
email : Priya.firstname.lastname@example.org
We will refund to you the entire cost of the returned item, less shipping costs. Please note that we will provide a refund facility only for products bought from our store.
Within what time period do I have to return the product?
You need to return any product bought from our store within a period of seven days from the receipt of the shipment. However, for jewellery shipped within India, the maximum return period allowed is 30 days from the date of delivery to you. In case of groceries, you can even return any items back to the delivery person when he is delivering your grocery order to you.
How and when will I get my refund?
Upon receipt of your package with the item in it, we will initiate the refund process. The refund will be made to the same payment option(s) originally used to pay for the order. Please note that in case you have used Indiaplaza Reward Points / Indiaplaza Gift Certificate / Pre-paid account, we can only refund your account against these specific options and we will not be able to return the same as a cheque.
Indiaplaza.in (earlier Fabmall.com) pioneered the concept of online shopping in India. Since 1999, Indiaplaza.in has served millions of customers online with a selection of over 7 million items backed by low prices and reliable operations.
Today, Indiaplaza.in has online stores for books, music, videos, CD-ROMs, electronics, cameras, mobile phones, appliances, apparel, flowers, chocolates, cakes, sweets, toys, handicrafts, watches, food items and many more.
It also manages the loyalty programs for leading brands in the financial services, FMCG, hospitality, IT and airline industries apart from powering online shopping sites for leading media companies. Indiaplaza is managed by a professional management team.
Indiaplaza Management Team
Founder & Chief Executive Officer
K Vaitheeswaran is the founder and Chief Executive Officer of Indiaplaza (www.indiaplaza.com).
He was part of the team that co-founded www.fabmall.com , the company that pioneered the Indian e-commerce Industry. Since September 1999, he has spent all his time and efforts in not only building his company into a position of industry leadership but has also been engaged in evangelizing the cause of e-commerce in India.
He is listed among the Top 20 people in the Indian Internet industry.
Vaitheeswaran holds an electronics engineering graduate from Govt. College of Engg., Tirunelveli affiliated to the Madurai-Kamaraj University).
He began his career in 1985 with Murugappa Electronics (part of the Murugappa& Parry Group) wherein he was responsible for sales and later product management of Test & Measuring Instruments. His four year stint with them included assignments in Chennai, Calcutta and New Delhi.
He joined Wipro Infotech thereafter in 1989 where he held various positions in sales, marketing and business planning of Computers & Peripherals in Chennai and Bangalore. His last assignment in Wipro was as the Marketing Communications Manager in the Computers & System Integration division where he was responsible for Wipro’s brand development for computers.
Vaitheeswaran is a regular speaker on Internet & E-commerce related subjects at various industry forums and management institutes across India.
He can be reached on email@example.com