Juvalia & You

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Juvalia & You Reviews
Newest First

Verified Purchase

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  1. the product did not arrive as it was not available
  2. nice
  3. neatly finished, flawless condition and elegant to hold
  4. it would be helpful to have pics of the earring on a model or a mannequin to view how the product looks like
  5. good
  6. not all product reached. had to get refund
  7. product as expected. but the chain is little long
  8. very good seller
  9. Cheats - charged for 6 and shipped just 1. Don't know if they'll send the remaining 5. This never happens on amazon. Quite disgusted.
  10. Excellent sophisticated packaging - my earrings arrived much before the est delivery date. Very happy.
Newest First
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About Juvalia & You

JUVALIA & YOU India brings to you exquisite fashion jewellery from around the globe.

JUVALIA & YOU is a social selling company bringing to you exquisite international styles of fashion jewellery from around the globe at one place. Two global trendsetters Anna from Russia and Livia from Brazil met in New York City and chatted about how they mutually enjoyed travelling the world collecting the best and most unique jewellery pieces from trendy, new upcoming designers. Years later, they created JUVALIA & YOU— an innovative and modern social selling company that offers today’s busy woman a career alternative, where she can achieve success and balance through a career in something she loves.

With its headquarters in Berlin, today JUVALIA & YOU operates in four countries - Brazil, Germany, Russia and now in India. JUVALIA & YOU India is the brainchild of our CEO, Chaitanya Aggarwal. With entrepreneurship running in his veins, he aims to project JUVALIA & YOU India as India’s first and finest international jewellery brand. It’s not only a platform for sales but a means to empower the women of today. Every product in our collection is handpicked keeping in mind the ever changing taste of modern women. Our catalogue has a wide range of necklaces, earrings, bracelets, rings and more. Juvalia India’s accessories are versatile and exclusive and can be worn for a casual outing with friends, formal evenings and even to our big fat Indian weddings!

We have established our presence in India under the parenting of Smile Group which also houses India’s leading e-commerce portals such as FashionandYou.com, DealsandYou.com, Freecultr.com, Bestylish.com and many more.

Refunds and Returns Policies

RETURN AND REFUND POLICY

1. SHIPPING OF GOODS AND INSPECTION

1.1.   The goods are deemed delivered once they have been shipped to the Stylist’s latest address given for registration and delivered to her or a person living in her household or to a neighbor, and their receipt has been acknowledged in writing or electronically.
1.2. The Stylist shall inspect the goods promptly and inform Juvalia in writing of any erroneous, defective or missing articles within one week from delivery. Any later reporting of defects shall not be taken into consideration, unless it is a hidden defect.
1.3. The shipping costs shall be borne by the Stylist. The amount of the shipping costs depends on the type of goods, the quantity, and the place of delivery and shall be communicated to the Stylist in her back office. 
1.4. Juvalia shall be entitled to make partial deliveries.

2. RESERVATION OF TITLE

2.1. The goods shall remain the property of Juvalia until the complete settlement of all claims under the contractual relationship with the Stylist.

3. WARRANTY

3.1. The goods shall only be considered to have a defect in quality if they are notx
3.2. The Stylist’s warranty claim shall be limited to subsequent performance. Only if such subsequent performance fails, if Juvalia expressly rejects such subsequent performance in writing or is unable to render such subsequent performance shall the Stylist be entitled to her other statutory rights.  
3.3. The risk shall pass upon the delivery of the goods to the forwarding agent.
3.4. Any warranty claims shall become statute-barred within one year.

4. Return of Products - Policy

4.1  Returning the Product
You may return your purchase following your receipt of the ordered products under following conditions: 

a. The product has a manufacturing defect
b. You have received a product other than the one you ordered.

4.2  You should contact Customer service on our Toll Free 1800-102-5884 and register your complaint by providing following details

Order Number
Invoice Number,
Date & Amount
Nature of Complaint

Our Customer service will register your complaint and issue a complaint number as reference. Our courier will collect the parcel from you by giving reference to your complaint number and will issue an Airway bill. Please do not hand over the parcel to courier unless an airway bill is issued to you.

4.3  While handing over the parcel to the courier please ensure that:

a. The product is unused 
b. The product and the packaging is not damaged, Used and/or damaged products will not be replaced by us. After the courier has collected the parcel, please call Customer service to confirm return by giving reference of the Airway bill.


4.4  Our Top Priority is to satisfy our customers. We will replace the Returned defective product subject availability of stocks. For products not available in stock , we will credit your account for the value of Invoice. The amount so credited to your account will be adjusted against future purchase(s) made by you. 

4.5  Always keep a copy of the airway bill issued to you by courier for the return transaction for your reference.

Shipping Rates and Policies

We do not levy any shipping charges

1. SHIPPING OF GOODS AND INSPECTION

1.1.   The goods are deemed delivered once they have been shipped to the Stylist’s latest address given for registration and delivered to her or a person living in her household or to a neighbor, and their receipt has been acknowledged in writing or electronically.
1.2. The Stylist shall inspect the goods promptly and inform Juvalia in writing of any erroneous, defective or missing articles within one week from delivery. Any later reporting of defects shall not be taken into consideration, unless it is a hidden defect.
1.3. The shipping costs shall be borne by the Stylist. The amount of the shipping costs depends on the type of goods, the quantity, and the place of delivery and shall be communicated to the Stylist in her back office. 
1.4. Juvalia shall be entitled to make partial deliveries.

2. RESERVATION OF TITLE

2.1. The goods shall remain the property of Juvalia until the complete settlement of all claims under the contractual relationship with the Stylist.

3. WARRANTY

3.1. The goods shall only be considered to have a defect in quality if they are not fit for the use (presentation of products) provided for under these Standard Terms and Conditions.  This shall be the case if they have a substantial defect in the material. 
3.2. The Stylist’s warranty claim shall be limited to subsequent performance. Only if such subsequent performance fails, if Juvalia expressly rejects such subsequent performance in writing or is unable to render such subsequent performance shall the Stylist be entitled to her other statutory rights.  
3.3. The risk shall pass upon the delivery of the goods to the forwarding agent.
3.4. Any warranty claims shall become statute-barred within one year.

Contact Info

Juvalia & You
Plot No 7C, Sector 18
Gurgaon -122015
Haryana India
E-mail: info@juvalia.in
Phone: 01244407899