Since it's launch in 2001, OROSILBER has become a major style authority and one of Mens Fashion biggest success stories.
A WORD FROM OROSILBER
Successful companies build on their founding traditions while looking ahead to the future and that is what we have done at Orosilber. OROSILBER Group, a privately-held company which market close to 1,000 retail stores, under the OROSILBER banner. The OROSILBER Group is present in India, the United States, the United Kingdom, Australia, New Zealand, Asia and Middle East.
AT OROSILBER, IT'S ALL ABOUT PEOPLE
we never lose sight of our vision: to make people feel good, through the products and the service we provide every day. We are dedicated to providing Total Customer Service.
THE OROSILBER RECIPE
OROSILBER specializes in the creation of high-quality Men s Accessories such as Cufflinks, tuxedo studs, tie pins, collar stiffeners, silk knot cufflinks, suspenders, leather belts, wallets, buttons, lapel pins, silver pen, mercerized cotton socks, handkerchiefs, silk & lamb wool mufflers, hip flasks, neckties, stainless steel jewelry for men, shaving razor & brush and collar & waist extenders.
This sought-after brand pays close attention to detail and to fine craftsmanship. OROSILBER is dedicated to bringing you both quality and cutting-edge trends at affordable prices, season after season. What's more, OROSILBER's dedicated team of designers constantly travel the globe to keep you on the pulse of fashion.
To shop online via OROSILBER s website is very much secure; it s as much secure as shopping men s accessories from a retail shop.
OROSILBER is a brand with a conscience, a brand that cares. We actively support the fight against AIDS. Giving back to our communities is a necessary and fundamental part of the work we do every day.
TOGETHER WITH YOU, OUR CUSTOMER, OROSILBER IS MAKING A DIFFERENCE...
Refunds and Returns Policies
Cancellation of Order by User
- Cancellation of order within 6 hours without penalty, except the 4% Bank Charges
After placing an order, customer can only cancel the order if the order state is showing as "pending" under Order History. Cancellations have to be made within (maximum) 6 Hours of placing an order. For canceling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number.
- General Scenario
In case we receive a cancellation e-mail and till that time the order has already been "processed" by us, the order cannot be canceled. orosilber.com has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by orosilber.com and accept orosilber.com decision regarding the cancellation.
- In case of Perishable Goods
In case if a customer wants to cancel the order for a perishable products, the cost of the products will have to be borne by them.
- In case of Gift Certificate
Gift Certificate will not be canceled, user can demand for extension of expiry date within 3 days of purchase.
Cancellation of Order by orosilber.com
Orosilber Joaillerie Pvt. Ltd. reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.
If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Orosilber Joaillerie Pvt. Ltd. for re-delivery shall be claimed from the User.
Replacement/ Return Policy by orosilber.com
In 7 days except the following:
1. Products perishable in nature
2. Gift Certificates
3. Items that have been used or opened
4. An item not returned in the condition it was received.
5. Any item received by us in a damaged condition.
6. Items sourced or delivered outside India.
7. Jewelry [ with exception if the product is not the same as ordered or any manufacturing defect ]
8. Electronics and Mobiles [ with exception if the product is not the same as ordered or any manufacturing defect ]
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
- the item may be damaged during transit
- or there might be a manufacturing defect
- or that a wrong item is delivered to you
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.
To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.
Our Return Policy:
- Replacement request must be made within 7 days of purchase and must not be part of above list
- There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
- In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to recipient not available / premises locked, etc., the customer shall still be charged for the order.
- In case of perishable items or custom-made non-perishable items, neither orosilber.com nor our enabling partners will be able to accept any returns or replacement of such items.
Refund Policy by orosilber.com
Cases of goods unavailability or service problem:
- If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end choice of customer will be final
- If the order is confirmed by us and order is not able to ship the product on time, then we give refunds to customer, if customer demands
- 100% refund will be given, if product is not available or vendor is not able to ship the products
- For courier products, If the delivery address is out-side the service area, then only 100% refund will be given
Cases of customer demanding refunds:
- Refund will be 90% of Order Cost, in case of customer don't want suitable and available replacement of product
- In express-orders only 90% refund will be given, If the delivery address is out-side the service area
Shipping Rates and Policies
FREE SHIPPING ALL OVER INDIA !
Within 2-5 working days.
Terms 0f Delivery
- If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available) any extra cost spent by Orosilber Joaillerie Pvt. Ltd. for re-delivery shall be claimed from the User placing the order.
- Orosilber Joaillerie Pvt. Ltd. shall not entertain any complaints after 15 days, once the order is delivered.