Shipping Rates and Policies
- We offer FREE Shipping on our entire range of products except Products where the offer price is less than Rs.200.
- To make the transaction transparent the price mentioned on the website is the final price. There are no extra taxes, hidden costs or additional shipping charges.
o You can check the status (including shipping information) of your orders in My Accounts section.
o We deliver within India only.
o We will ship all products that are part of single transaction/order to a single address specified at the time of placing the order. In case you wish to get some of the products delivered to different addresses, please place multiple orders.
o We care for the environment as you do. We pack all your orders in a biodegradable tamper proof polybag.
o We request you to check the packing before accepting delivery of the goods from the courier agency. If you find that the packet is not in good condition, or if the packaging is tampered with, please refuse to take delivery and inform us using the online Delivery Problem Form. We will arrange for a replacement at the earliest.
Refunds and Returns Policies
* We only accept returns if the item received by you is different from what you had ordered or is received in damaged condition.
* If your order qualifies under our return policy then please raise a concern with us within 48 Hours of delivery by filling the online Return Form. We will be unable to process the return if the concern is not raised in this stipulated period. We will get back to you within 48 hrs of receiving your request.
* Please ensure while returning the product that the box and all packaging material is intact, including the supplied accessories within. In case of an electronic item we will not be able to accept a return if the serial number of the original seal of the product is missing.
* For any other defect please get in touch with the nearest service-center of the manufacturer with the original invoice. If you are unable to find a service center please contact us and we will do our best to assist you.
* If your order qualifies for a return then the return shipping costs will be borne by us. Please follow the Return Instructions provided by us to help us get the product picked up from your location.
* We will send you a new replacement unit as soon as we receive the return package (subject to availability).
* If you want to cancel your order please fill the online Order Cancellation Form. We will be able to cancel the order only if we have not already shipped the products(s). We will not be able to cancel your oder in case we have initiated the shipping process before receiving your cancellation request.
* In case we are unable to deliver the product(s) you had ordered, we will cancel the order and offer a full refund.
* We process refund through the same mode as that of the payment. If you made the payment through Credit Card/ Debit Card/ Net Banking, we will refund the amount to the same credit card/ Debit Card/ Net Banking account within 72 hours of approval of cancellation request.
* We will initiate a refund for full amount if your order cancellation request is received while we are preparing your order for shipping. Refund is automatically done by payment gateway and not by us as we do not capture the amount while we are preparing the order. Kindly note that time period for refund depends upon your payment instrument used and usually ranges from 10 days to 30 days from date of payment.
* If the cancellation request is received after we have prepared your order for shipping, we will deduct bank charges from your refund amount. The bank charges depends on the payment instrument used and usually ranges between 2% to 3% of the order value.
* If your cancellation request is received after we have shipped your order, we will deduct the courier charges in addition to the bank charges from your refund amount. We will be able to refund this amount once the shipment reaches back to our warehouse.
* We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
* While we make every possible attempt to accurately depict the specifications of every product, and try to obtain these specifications from reliable sources; occasionally there may be a mismatch between the features of the actual product and that depicted on our site due to factors not under our control. We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of such mismatch. In case you observe such a mismatch, please inform us on email@example.com and we will try our best to get the right information posted on our site as soon as is possible.
Saholic is India’s leading online shopping portal for aspirational products such as the mobile phones. It was started by Spice Group, a US$2 Billion conglomerate, with a vision of establishing a trusted eCommerce brand for the Indian market.
We understand that you have many choices when it comes to online shopping destinations. At Saholic, we are committed to deliver a top quality end-to-end shopping experience to each and every customer that includes research, ordering, fulfilment and customer service. Here are some of the things that you can find only at Saholic:
* We provide free next day delivery for most products to most destinations in India – In fact you can get an accurate estimate of delivery time even before placing your order. We are able to do as we manage our own inventory.
* You can find all the necessary details about the products – In fact you can experience the features of the products online on our portal. This, we hope, will empower you to make the right decisions.
* We only sell genuine products from trusted brands – All our products come with full manufacturer’s warranty.
We hope you really enjoy shopping with us and get a high!