19 February, 2014
Here are my feedback points regarding the Solomon Sleepwell Wrist Band. As the product is health-related,
There should have been a Demo video explaining the complete usage - However, there is no video of any sort.
1. The Operating manual should be clear, understandable and explain the what, why, how, when, etc - However, the manual is quite confusing!
2. When the customer contacts them over telephone, the sales and service team should clarify the doubts and further explain the proper and safe usage of the product, - But the response and service attitude of Solomon group is extremely poor and sad!
3. At least, clarifications sought by the user through email should be provided - But Solomon group feels that once the product is sold, that is all and there is no need to talk or correspond with the customer !!
With almost no support from Solomon group, I made lot of efforts to understand the manual and tried to use the product. After a few days of usage, I found that
• Length and quality of sleep are reduced instead of getting better.
• Even at lowest operating intensity, the electrical pulses are very strong. The pulses caused sever burns on my wrist. (
I really had thought that this product would give solutions to my sleep problems!! Though I sincerely wanted the product and also used it, the product has given only negative results and also it is quite dangerous.
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