Please read this mail from Sony before buying
6 January, 2015
Date: 1/2/2015 6:44:11 PM
Subject: RE:'SonyIndia=023-156-892'General Info - NIRANJAN
Dear Mr. Niranjan
Greetings from Sony India. We thank you for patronizing Sony Products.
This is in reference to your email dated 31st–December -2014 regarding your BRAVIA
Model: KDL-46EX720 IN5, Serial no:2421327, currently out of warranty.
We understand your concern towards the service of your BRAVIA.
We would like to inform you that the product was inspected by our service engineer for
post sales support vides Job. No. J43228447
On inspection of the product, it was found the Display Panel needs to be replaced for
satisfactory working of the set.
Natural Electronic defect may happen in the Electronic products, in the course of time
As per the normal process, for newly purchased Sony products, the Company provides a 12
months warranty cover to support customers for any chance failures during the warranty
period. Thereafter, any repair outside the warranty period the repair is done on a
chargeable basis to customer.
As your product is not covered under Warranty, the repair estimate of Rs 40109/- was
informed to you by our Service Centre.
We would again like to request you to approve the estimate so that we can proceed for
We regret that we are unable to comply with your request to consider this service free
of cost or to provide discount in the service estimate
We solicit your kind understanding in this regard.
Thanking you and assuring you best of our service support always.
With Warm Regards,
For Sony India P. Ltd.
Regional Customer Relation
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