7 May, 2013
overall - good service - just had problems getting through by phone to them.
21 March, 2013
Very good option to buy.
2 January, 2013
Have ordered this product on the 5th of December 2012. The web site says the product shall be delivered in 4 – 7 days. Today it's January 2, 2013 and I haven't received the item yet. I tried calling the customer care at Surat Diamonds, but no one picked up the phone. I even wrote a detailed email explaining the same, but no response yet. I'm sure the product would be good, but the service - terrible. I'll never buy anything again from this seller.
28 December, 2012
The product sad it will be delivered in 4-7 days. When i didnt get the product on time,i tried to contact them but no one replied. neither via mail nor on the phone number mentioned. Finally after a number of mails and threatening them with consumer forum I got a mail, but that was just the matter of words. I finally got hold of their another number and called them after a few days and no action was taken on my order yet. Finally after a lot of nagging, i received it after 15-16 days.
Mission Statement -
Making Fine Jewellery affordable to masses world over by use of Technology, Customer Empathy, Speed of Execution, Deep Product Knowledge & Fine Designing.
Surat Diamond Jewellery manufactures and exports Diamond, Pearl, Silver and semi precious jewellery. Our Company is a unique blend of traditional values and leading-edge innovation. Our product range and aesthetic designs have evolved over 3 generations of diamentaires. We have a formidable Internet footprint, with customers buying and gifting our jewelry around the world.
To learn more about Surat Diamond Jewelry, do read through below.
• Customer Delight
• Our Products
Surat Diamond Jewellery is managed by the third generation of a diamentaire family. Our quality and attention-to-detail ensures that generation after generation of customers has a relationship with diamonds. Today, our brand has a captive Internet and Mail Order audience.
We took a big leap into one-to-one marketing with suratdiamond.com in late 1998. On January 10, 1999, Mona Hair from TEXAS, USA became our first customer when she purchased 2 pearl necklaces online. Today, Surat Diamond Jewellery is featured across leading e-commerce and auction sites in the US, UK, AUSTRALIA and India. We are now an Internet brand, the world is our market and our jewellery is shipped all over the world.
In India, we sell diamond jewellery by mail order, a measure of the trust and confidence reposed in us by customers. We undertake mail order campaigns with leading credit card companies, viz., Citibank, Diners, HSBC, HDFC Bank, ICICI, SBI GE and UTI Bank credit cards and established mobile phone companies, viz., Orange and Tata Indicom.
Now, Surat Diamond Jewellery is poised to come full circle and develop a retail presence in India
Surat Diamond Jewellery is focused at offering customers a pleasant jewelry experience. Since inception, we have endeavored to make diamonds more accessible, transactions more convenient and the experience, as fulfilling as possible.
We pride on our policy of fairness. Every item of jewelry carries a Guarantee Certificate that spells out the genuineness of metal and stone. All items of jewelry are replaced free of cost, in case of any manufacturing defect. Also, if you are not satisfied with the jewellery purchased, we refund your money. To look up our policies, click here.
By looking at diamond jewelry through the eyes of customers, we have grown exponentially and are patronized by tens of thousands of customers around the word. Find out what our customers have to say in their own words.
Even the press has taken note of our innovation and enterprise. Surat Diamond Jewellery was featured by Business Today, a leading Indian business publication and India Abroad, a New York based publication for the Indian American community.
Surat Diamond Jewellery designs jewellery to match your style, befit every occasion and suit your budget. Our products blend style with substance, so you can wear jewellery and look a million bucks.
We source precious metal and stone from around the world. The raw material undergoes stringent quality tests by experienced gemologists. Our designers create contemporary as well as traditional Jewelry designs in keeping with the aesthetics sense of different markets and cultures.
The finished product is checked and rechecked to conform to our exacting specifications. Finally, the Jewelry is packed in durable gift boxes to ensure safe delivery.
Refunds and Returns Policies
Our fine diamonds and timeless jewelry should meet or exceed your expectations. However, if you are less then entirely satisfied and wish to return, you can return any order for a credit or exchange within 30 days from the date of shipment.
How to return an order:
1. Please email us at email@example.com and let us know the item you would like to return along with your Order Number
2. Send us the jewelry with the original packing materials and let us know the item tracking number by return email once you mail it .
3. Secure your item(s) and all the original packing materials, including SDJ security tag, packing slip and the diamond certificate if appropriate, in a freight approved package (the post office has these available if you do not).
4. Send the package by Priority Registered/EXPRESS Mail, as this is the safest way to ship high-value items. For your protection, please insure the package for the full amount of the invoice plus shipping charges. Surat Diamond is not responsible for items lost or damaged while shipping of returns.
5. Clearly print your name and address on the outside of the package in the return area.
In case of returns please mail the package to:
Surat Diamond Jewellery Pvt Ltd
5th Floor, Vasant Vilas,
31, Dr. D. D. Sathye Marg,
NOTE: Please be careful NOT to write jewelry, diamonds or other luxury-related words anywhere on the package, as this invites possible theft of the package. Returns are simple, but are subject to certain rules:
The item MUST be received at Surat Diamonds WITHIN THIRTY (30) DAYS of shipment for the refund. Any items received after this period will not be accepted for refund. Please note that all items must be returned in the same condition as it was sent from Surat Diamonds. Any returns showing signs of wear or those that have been engraved, altered, resized (by a jeweler other than Surat Diamond), or damaged in any way cannot be accepted for return. Custom made orders like orders with engraving, special finger sizes cannot be accepted back for a return (refund, exchange or repair).
The original Surat Diamond guarantee card must still be with the item in order for refunds to be processed. Special orders, personalized and engraved items cannot be resized or returned for a refund or exchange unless there is an error.
Surat Diamond will refund the full cost of the item EXCLUDING shipping, handling and insurance charges. Refunds will be made by cheque or demand draft. All requests will be processed after our laboratory inspects and verifies the condition of the item. Refunds take approximately five business days to process upon receipt of the item.
Shipping Rates and Policies
We ship Jewelry all over the world. Shipping charges are inclusive of Insurance. When it comes to shipping, bear in mind…
- · Shipping is FREE anywhere within India:
- · Diamond Products are shipped thru Blue Dart/ Speed Post / Registered Post Parcel,
- · Non-Diamond Products thru Blue Dart / Speed Post / Registered Post Parcel. All parcels are fully Insured.
- · Speed Post is the safest & most Secured mode of shipping Diamond Parcels:
1) Products when shipped thru Insured Speed Post usually take 3/ 4 days for Delivery post shipment.
2) It services to all small and big towns in India, so as to reach all you customers safely.