About The MobileStore
The MobileStore format is a one stop mobile solution shop that provides, multi brand handsets, accessories, connections, repairs, VAS etc all under one roof.
The MobileStore currently has over 1300 outlets and the vision is to have a network of 1500 stores by 2011 across 200 cities, thus covering virtually every major town in every state across India.
The MobileStore outlets are in three formats: Large - 1000-1500 square feet, Medium - 800-1000 square feet and small - 150-200 square feet.
Key thrust areas for the retail format are: Comprehensive Product Range, Knowledgeable Store Staff & Interactive Environment, Competitive Prices and Handset Repairs.
The MobileStore caters to the Indian consumer‘s choice of the widest and most comprehensive range of mobile phones with special offers from all the key brands available across the globe. The MobileStore offers complete telecom solutions right from handset purchase to the choice of service operator and miscellaneous services like monthly bill collections etc., the stores also offer connections (pre paid and post paid), accessories and VAS including the latest ring tones, wallpapers and gaming and prompt after sales service, available not only in the city of purchase but in all The MobileStore outlets across the country.
The MobileStore has undertaken an extensive training program to equip all its employees with in-depth knowledge of the products and brands available at the store, thereby allowing them to provide the right kind of guidance to the customer.
The MobileStore has categorized its mobile device offerings into consumer segments keeping in mind the profiles and needs of different consumers. The unique segments available in The MobileStore are: Business - PDA & Smartphones, Emails, data transfer etc., Lifestyle - Fashion phones, Look and elegance, Fun - Multimedia & music, camera, games, Value for Money - Special offers, discounts and budget phones.
All major handset brands like Nokia, Sony Ericsson, LG, Samsung, Motorola, Fly, Sagem, HP, iMate, Dopod, HTC and Blackberry are available at the store. The MobileStore has also tied up with all leading operators including Airtel, Vodafone, BPL, Idea, MTNL/BSNL and Reliance, Tata Indicom.
Mr Himanshu Chakrawarti ,CEO - The MobileStore Limited, heads India's first countrywide chain of telecom retail outlets. He believes that . The MobileStore, with its nationwide footprint on one hand and deep relation with brand owners on others, is well positioned to capture a larger incremental market share.
Refunds and Returns Policies
ORDER CANCELLATION BY themobilestore.in
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.
´The MobileStore Limited´ (hereinafter referred to as "TMSL") reserves the right to cancel/reject any Order placed on its Shopping Cart without assigning any reason. The Customer can contact ´The MobileStore Limited´ if s/he wishes to cancel the Order. ‘The MobileStore Limited’ will refund the amount to the same card account number that was used to place the Order (Purchase Transaction), subject to following circumstances:
In case TMSL is initiating the cancellation then 100% of the order value shall be refunded to the customer.
If Customer-initiated cancellation happens within 24 hours after placing the order, 98% of the Order Value shall be refunded . TMSL would, in all such cases, retain 2% of the Order Value as their handling & refund-processing charges
If Customer-initiated cancellation happens after 24 hours, 90% of Order amount will be refunded to Customer and 10% will be retained by TMSL as cancellation charges.
If Customer-initiated cancellation happens on account of Card holder/Customer placing the order, not being able or willing to provide documents mentioned as per the terms outlined in TMSL delivery process, 90% of Order amount will be refunded to Customer and 10% will be retained by TMSL as cancellation charges.
We at TMSL will not be able to cancel orders that have already been processed and shipped out by us. Refunds in case of Credit cards will be normally processed by us within 14 working days and in case of Debit cards the same would be normally processed by us within 30 working days . The refunded amount would reflect in the respective Cardholder’s Account as per the Cardholder´s Card issuing Bank's policies.
Shipping Rates and Policies
Shipping charges will be borne by The MobileStore
Orders will be delivered within 3 working days subject to availability of the product
themobilestore.in will be shipping the products to you at the address registered in your order.
themobilestore.in will not be held liable for any delay or loss of ordered shipment.
You also hereby agree to state that you will not instruct the Credit Card Companies or any other Monetary Transaction authorities advising them to obtain any refund from themobilestore.in due to delay or loss which is beyond their control.
In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by themobilestore.in for re-delivery shall be recovered from you.