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Urban Ladder

Urban Ladder Reviews
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  1. Good service with the Delivery agent setting up a time for delivery and meeting the said time. Love the items and the quality of wood used.
    Guess this is one reason there aren't any promotions and discounts...
    I would have liked to have tracking capability on the order.

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  2. 2 of 2 people found this review helpful
    I have bought a camp cot and it arrived in good condition , though I had
    problems with the courier .

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  3. 1 of 1 people found this review helpful
    Very impressed with their products and their service. Ordered a bed, nightstands, dinning table and chairs. Items were delivered on time, seller called ahead, showed up of time, assembles furniture quickly. Done!

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  4. 1 of 1 people found this review helpful
    We ordered the Fresco table set and a console table from urban ladder. I placed the order on Sunday and it was delivered by Thursday- well within a week! They called me and were willing to work with me for the delivery time as well which I really appreciated. The only reason I am taking off a star is because they don't seem to have the best internal communication. After calling them to confirm the order, I received an email from them saying that they hadn't been able to reach me. I again had to email them to tell them I had spoke to someone already.

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  5. 1 of 1 people found this review helpful
    I ordered the 'Quote Unquote' shelves from Urban Ladder. The website said delivery would take 15 days. I received a call from them in less than a week, asking what time is convenient to deliver. The shelves were promptly delivered at the time I requested. The delivery team also took care of installation. They were extremely quick, efficient and clean - they even took care that no dust fell to the floor during drilling. I was happy with their work, so I offered a tip, which was politely turned down. The shelves themselves are beautiful and of very good quality. Very happy with the service!

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About Urban Ladder

About Us
'Home is where the heart is’, sang Elvis, and who are we to disagree. When the founders (Ashish and Rajiv) were trying to set up their homes in Bangalore, they spent a lot of effort trying to get quality furniture and home decor. Conversations with friends gave one clear message – there is a big need for good quality, well-designed, competitively priced and dependable furniture. Indian home-makers are looking for a solution that could help them make beautiful homes, without too much hassle. Existing brands were either poor on quality and service or too highly priced.

Wondering if there could be a better solution, the founders spent close to 6 months understanding the very basics of the furniture industry and the home décor space, from the raw materials stage through the entire manufacturing process to packaging and shipping the products across India. After some intense planning, trials and discussions with the best manufacturers across India and the world, and hundreds of consumer interviews, the founders narrowed down on a solution that could get distinctive products, manufactured well at prices that consumers would find practical.

And thus was born the journey of Urban Ladder. We present to you our solution which we will strive to improve every single day of our lives.
Our vision is to be the world’s best home décor retailer and set global benchmarks for distinctive products, consumer experiences and honest business practices.


Team
Our team is composed of some of the best and brightest minds across the home décor, distribution, operations, technology and customer service functions. Each person brings in close to 10 years of experience across diverse industries and has done a fantastic job to take on senior roles in some of the leading companies across India and the world.


Our Values
Customer obsession: We will consistently strive to ensure that our customers are delighted at the end of every little interaction with us. We are all ears to any feedback that can help improve every interaction.

Honesty and transparency: What we know and what we do is out there. We place a premium on sharing information honestly with all stakeholders.

Excellence in every small thing we do: We indulge in attention to detail at every step of our journey. Hundreds of such small steps ensure that we bring great furniture and great service to every customer.

Great Furniture. Made Easy.

Beautiful designs: Each of our products is carefully chosen to look good and be super useful. Our design philosophy is based on 3 tenets: a) Blending modernity with classic clean lines; b) Innovation and freshness, and c) Deep usability research. Our furniture can catapult your home to compare favorably with the best Manhattan or London homes!

Durability and dependability: We believe your furniture should look good for years to come. The key to delivering that, is incessant attention to raw materials used, manufacturing process, and unrelenting pain-staking quality checks. You always get what we promise.

Range and variety: We are committed to bringing to you a wide and exciting range of products. Products that meet all your requirements - different designs, sizes, shapes and finishes. Our goal is that you won’t need to go anywhere else to look for furniture! We will continuously add fresh and unique products.
 
Accessible anywhere: Our store-front is digital – you can order any item from our detailed catalogue at www.urbanladder.com. We ship to over 5000 pin-codes across India. We partner with the best logistics providers in the country to ensure that your order is delivered to you within the promised time, without any worries. In the rare case when there is a manufacturing defect in the product, the same partners will come and pick up the damaged product and supply a new one.

Trusted team: When you are stuck at any stage in your decision process, we are there to help. Our entire team lives and breathes the furniture we have. Each of us in the core team directly handle your queries, be it on email, phone or Facebook. Rest assured you will always get a high quality response, whether you have a query on a product or on your order or just about anything else.

Practical price: We believe great designs and great products can come at good prices, without the mark-up that many other stores put in. We spend substantial time on the core of the product to ensure a fine balance between design, structure, modularity (for transportation), and material to get you great products at practical prices. If you have been visiting different stores recently, you will be pleasantly surprised at the price we offer for the quality that we bring.

Refunds and Returns Policies

What if I have received a damaged product?

Our highly specialised quality control measures ensure that the product is up to our standards before we dispatch it to you. 

In case, you receive a damaged product, please contact us within 7 days of receipt and email us a few photographs along with the order number and item code at hello@urbanladder.com for us to assess the extent of damage.Our team will assess the damage and revert within 24 hours with a solution. 

We will either arrange to collect the product from you and send you a full replacement free of charge or just send you a replacement part. We will communicate the tracking details as soon as we dispatch.

In case we arrange to pick up the product from your place, our customer care team will mail you a shipping label to be stuck on the product package and a declaration form for you to fill up and send along with the product. Our logistics partners will co-ordinate the pickup from your place within 48 hours of sending you the requisite documentation.Please ensure your availability and the shipping readiness of the product. Please ensure that the returned item is adequately packaged (preferably with the Original Packaging) and in an unused state.

Please make sure that the following address is printed on the shipping label

Descasa Home Décor Online Private Limited
A-4, Ground Floor, Krishna Nagar,
Opposite Desert Medicine Research Centre(DMRC),
Jhalamand Road, Jodhpur,
Pin: 342001
Rajasthan

Shipping Rates and Policies

Are there any shipping charges or any additional hidden charges?

No, we ship free of charge to our serviceable locations. Any additional charges like Octroi, entry taxes are paid for by us. When you enter a pin-code in the address field while ordering a product, the system will indicate whether we ship to your pin-code or not.
What is the estimated delivery time?

At Urban Ladder, we sell only those products which we have in stock. We typically dispatch the product within a day of order confirmation.All our products are delivered by reputed couriers using surface transport. 

Depending on the delivery address, the product should reach you within 15 days of order confirmation.While we try to ensure that the product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not gotten in touch with you.


How do I track my order?

Once we dispatch your order, we will intimate you with the courier details which you can use to track the shipment.


What if I have received a damaged product?

Our highly specialised quality control measures ensure that the product is up to our standards before we dispatch it to you. In case, you receive a damaged product, please contact us within 7 days of receipt and email us a few photographs along with the order number and item code at hello@urbanladder.com for us to assess the extent of damage.

Our team will assess the damage and revert within 24 hours with a solution. We will either arrange to collect the product from you and send you a full replacement free of charge or just send you a replacement part. We will communicate the tracking details as soon as we dispatch.

In case we arrange to pick up the product from your place, our customer care team will mail you a shipping label to be stuck on the product package and a declaration form for you to fill up and send along with the product. Our logistics partners will co-ordinate the pickup from your place within 48 hours of sending you the requisite documentation.Please ensure your availability and the shipping readiness of the product. Please ensure that the returned item is adequately packaged (preferably with the Original Packaging) and in an unused state.

Please make sure that the following address is printed on the shipping label

Descasa Home Décor Online Private Limited
A-4, Ground Floor, Krishna Nagar,
Opposite Desert Medicine Research Centre(DMRC),
Jhalamand Road, Jodhpur,
Pin: 342001
Rajasthan


What if I do not like the product?

We, at Urban Ladder, work to ensure that you get what you see on our website. We do not offer exchanges (unless the product was damaged on arrival and we are unable to replace the item) and refunds for order cancellations.


Can I change/cancel my order?

Once you have placed an order, we are not able to make any changes. Please contact us if you would like to ask us about it

Contact Info

House No. 112, LRDE Layout
Karthik Nagar, Marathalli
Bangalore 560037 -Karnataka India E-mail: hello@urbanladder.com
Phone: 09243767667