'Home is where the heart is’, sang Elvis, and who are we to disagree. When the founders (Ashish and Rajiv) were trying to set up their homes in Bangalore, they spent a lot of effort trying to get quality furniture and home decor. Conversations with friends gave one clear message – there is a big need for good quality, well-designed, competitively priced and dependable furniture. Indian home-makers are looking for a solution that could help them make beautiful homes, without too much hassle. Existing brands were either poor on quality and service or too highly priced.
Wondering if there could be a better solution, the founders spent close to 6 months understanding the very basics of the furniture industry and the home décor space, from the raw materials stage through the entire manufacturing process to packaging and shipping the products across India. After some intense planning, trials and discussions with the best manufacturers across India and the world, and hundreds of consumer interviews, the founders narrowed down on a solution that could get distinctive products, manufactured well at prices that consumers would find practical.
And thus was born the journey of Urban Ladder. We present to you our solution which we will strive to improve every single day of our lives.
Our vision is to be the world’s best home décor retailer and set global benchmarks for distinctive products, consumer experiences and honest business practices.
Our team is composed of some of the best and brightest minds across the home décor, distribution, operations, technology and customer service functions. Each person brings in close to 10 years of experience across diverse industries and has done a fantastic job to take on senior roles in some of the leading companies across India and the world.
Customer obsession: We will consistently strive to ensure that our customers are delighted at the end of every little interaction with us. We are all ears to any feedback that can help improve every interaction.
Honesty and transparency: What we know and what we do is out there. We place a premium on sharing information honestly with all stakeholders.
Excellence in every small thing we do: We indulge in attention to detail at every step of our journey. Hundreds of such small steps ensure that we bring great furniture and great service to every customer.
Great Furniture. Made Easy.
Beautiful designs: Each of our products is carefully chosen to look good and be super useful. Our design philosophy is based on 3 tenets: a) Blending modernity with classic clean lines; b) Innovation and freshness, and c) Deep usability research. Our furniture can catapult your home to compare favorably with the best Manhattan or London homes!
Durability and dependability: We believe your furniture should look good for years to come. The key to delivering that, is incessant attention to raw materials used, manufacturing process, and unrelenting pain-staking quality checks. You always get what we promise.
Range and variety: We are committed to bringing to you a wide and exciting range of products. Products that meet all your requirements - different designs, sizes, shapes and finishes. Our goal is that you won’t need to go anywhere else to look for furniture! We will continuously add fresh and unique products.
Accessible anywhere: Our store-front is digital – you can order any item from our detailed catalogue at www.urbanladder.com. We ship to over 5000 pin-codes across India. We partner with the best logistics providers in the country to ensure that your order is delivered to you within the promised time, without any worries. In the rare case when there is a manufacturing defect in the product, the same partners will come and pick up the damaged product and supply a new one.
Trusted team: When you are stuck at any stage in your decision process, we are there to help. Our entire team lives and breathes the furniture we have. Each of us in the core team directly handle your queries, be it on email, phone or Facebook. Rest assured you will always get a high quality response, whether you have a query on a product or on your order or just about anything else.
Practical price: We believe great designs and great products can come at good prices, without the mark-up that many other stores put in. We spend substantial time on the core of the product to ensure a fine balance between design, structure, modularity (for transportation), and material to get you great products at practical prices. If you have been visiting different stores recently, you will be pleasantly surprised at the price we offer for the quality that we bring.