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Mumbai

fommy.co.in

(23)
3.3 out of 5.0 stars
  1. 5 star (8)
  2. 4 star (6)
  3. 3 star (0)
  4. 2 star (3)
  5. 1 star (6)

fommy.co.in Reviews
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Verified Purchase

When a seller review is marked "Verified Purchase" , it means that the customer who wrote the review purchased an item from a seller at Amazon.in or from a seller at Junglee where a purchase transaction can be confirmed.

If a seller review is not marked as a Verified Purchase, it doesn't mean that the reviewer has no experience with a particular seller - it just means we couldn't verify with certainty that a purchase was made. They may have purchased the item on a seller site without Junglee being able to confirm the transaction.


  1. Seller service is poor Compared to other online retailers. Order tracking on site is terrible. Order tracking as per their site and when you contact their customer care is totally different. Site says items in transit. Customer care says items yet to be sent. No follow up mail for any delays by them, only time they follow up is once you sent a mail. My personal experience is that i got a reply to my complaint only after posting the same on their Facebook page. The comment my friend posted on my own comment was given the quicker reply. All in all would only ask you to buy from their site if time is not a constraint because chances of you getting your package delivered as per their timeline is remote. I got mine after 10-12days of placing the order (their estimated time 5days) and the delay was not at all communicated till i contacted their customer service.
    So Beware. You have been warned.
    Regards,
    N

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  2. 0 of 1 people found this review helpful
    The payment for the product was not acknowledged. No communication from customer care for emails. Very bad experience for shopping

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  3. Don't buy from these guys. they are very unprofessional in customer service
    .

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  4. Everything was great. no issues at all.

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  5. Really good service and also the product is really awesome quality as shown in the pic.....

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  6. When I ordered the product (Amzer red case for HTC one)it showed in stock. I chose to order it from fommy since I thought fommy was a new and small enterprise so I could help them get some business.I paid by debit card and got no contact for more than a month.One day I recalled this and I sent them email, they responded That since they donot have it in stock and will send when They receive the stock, or I can cancel my order and pay the cancellation charge.They sent me after another 5-6 days. Total 35-40 days during which my phone fell twice and I chipped my new phone.I had my worst shopping experience online with fommy.co.in.Such negligence of customer after getting paid and when u don't have the product in stock is not expected!

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  7. I have ordered a case for my nexus 7 and when it arrived I did not like the product and tried to return it. They needed a return number to be affixed on the return box, for which I have to call their customer care. The customer care would take my order number and mobile number and will say they will call me in 5 minutes which will never happen. This happened twice and finally when I got the number and sent the return package (at my own cost), they deducted 20% of the value from my refund which the return policy clearly states 10% which was confirmed by the call centre also.

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  8. Great quality product !!

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  9. It was not a great experience. Item was ordered on Feb 23rd and it came after one month.
    Suggestion : Please display on site if some item is out of stock.

    I planned to gift LG headphones to someone but was not able to as it got delayed from delivery end.

    Item was packed well and well taken care while shipping but total delivery time taken was pathetic.

    NO ONE informed me on status untill i didn't call to them. You should keep us updated if something is gonna delay!!

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  10. Very good store

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*Seller ratings are solely based on the inputs provided by users on Junglee.com and are in no way a reflection of the opinions or views expressed by Junglee.com. Junglee.com expressly disclaims any responsibility or liability arising from any such seller ratings posted on Junglee.com.

About fommy.co.in

Hello!

It's nice of you to take the time to get to know us better. Here are some things about us that we thought you might like to know.

Fommy.co.in is a Indian owned business by Moftware Infotech Private Limited a registered company in New Delhi, India.

Fommy is the No. 1 niche e-tailer in India, for mobile phones and smartphones accessories and software. Fommy's India went live in 2008 and today we carry over 7,000 products for your digital devices.

Our world is wireless and we hope to share with you in the possibility of it all.

For any questions, please contact care@fommy.co.in

Browse the Fommy store

Mobile%20Phones
Portable Audio & Video
Mobile%20Phones
Mobile Phone Accessories

Refunds and Returns Policies

Exchange/Replacement/Returns/Refunds :
Moftware Infotech Pvt. Ltd. values its customers and ensures that all return requests are handled with extreme care. Our ´customer friendly´ return policy lets you process refund/replacement requests quickly and with ease.

General Terms
i. Merchandise to be sent for return/exchange must be sent back with original packing. Boxes, manuals, and warranty information (if any) must be intact. 

ii.The completed Return Form with a Return Merchandise Authorization (RMA) number must accompany the merchandise. NOTE: Packages with incomplete Return Forms or without RMA# will not be processed.

iii. RMA numbers are valid for 2 weeks. RMA numbers should be clearly marked on return packages so that they are identified for return processing. NOTE: Returns sent after the RMA expiry date will not be processed. Customers will need to obtain a new RMA#, if product is still within warranty period, to process return/exchange.

iv. We recommend customers to use a traceable system for sending us their return package. Moftware Infotech Pvt. Ltd. will not be responsible for any delay or loss of package in transit. 

v. Please clearly mark the reason(s) for return on the Return Form so that we may serve you better in the future.

vi. Under no circumstances will returns for software be processed once the installation key has been sent to the customer.

vii. Shipping charges are non-refundable in all cases, unless the product is determined to be broken or if there is a manufacturer defect.

Exchange/Replacement
i. Defective or damaged merchandise can be replaced within 30 days from date of invoicing. All such products will be examined by our technical team and if found to be broken/defective will be replaced.

ii. The exchanged/replaced product will be shipped FREE through Standard Shipping mode. Please consult a Customer Service Representative if you would like an upgrade on shipping mode (for an additional charge).

Refund
i. Moftware Infotech Pvt. Ltd. has a 30 day refund policy from the date of invoicing. 

ii. All open box refunds are subject to a deduction of 15% of product price or R 100.00 (whichever is higher) for handling & restocking charges. *Charges not applicable if product is broken/defective.

iii. Original shipping charges are non-refundable in all cases.

Special Terms
Bluetooth products are accepted for a refund only if they have never been opened and if you are returning within 30 days from the invoice date. Without exception, there is no refund/exchange available for open box Bluetooth products. This disclaimer also includes all carkits. In addition, we cannot recommend procedures and/or installers for carkits nor can we accept returns for any merchandise that cannot be installed after the package has been opened. It is the responsibility of the customer to work out installation for the carkits purchased through our websites.

In the event that your product may be defective, please contact the manufacturer directly from this link www.fommy.co.in/manufacturer-support.htm. A product must be diagnosed "defective" by a member of the Technical Support Staff at the manufacturer. Once it has been diagnosed, please ask for a case number and contact our customer service department for a RMA#.

Sending Returns
a. Generate the Return Form from this link: www.fommy.co.in/returns

b. Print the return form and fill it out completely.

c. Next, call a Customer Service Representative at 011-49367007 for a RMA#.

d. Once a RMA# is obtained, send your package using a traceable shipping mode to:

Moftware Infotech Pvt. Ltd.
Attn: Returns Department 
73/1-19, 2nd Floor, Yusif Sarai Main Market, 
Chudi Wali Gali, Above Mangla Store, Entry Rear Side, 
New Delhi-110016, INDIA

e. Ensure that you have a copy of the return form inside the return package along with the merchandise for return/exchange. Remember to clearly mark your return package with your RMA# for faster processing of your order.

Will I be charged an extra fee as a consignee?
Some State Governments have introduced Octroi charges on any shipment landing in their state. This is a statutory levy that has to be paid by the consignee during the time of delivery.

The Octroi charges depend upon the product price and the state where the shipment is landing. It is charged only for few destinations within India. It is payable by the consignee.

Shipping Rates and Policies

Seller has not provided this information

Contact Info

D-24/1, Gautam Nagar
New Delhi 110049 -Delhi India E-mail: care@fommy.co.in
Phone: 011-49367000