fommy.co.in

Exchange/Replacement/Returns/Refunds :

Moftware Infotech Pvt. Ltd. values its customers and ensures that all return requests are handled with extreme care. Our ´customer friendly´ return policy lets you process refund/replacement requests quickly and with ease.

General Terms

i. Merchandise to be sent for return/exchange must be sent back with original packing. Boxes, manuals, and warranty information (if any) must be intact. 

ii.The completed Return Form with a Return Merchandise Authorization (RMA) number must accompany the merchandise. NOTE: Packages with incomplete Return Forms or without RMA# will not be processed.

iii. RMA numbers are valid for 2 weeks. RMA numbers should be clearly marked on return packages so that they are identified for return processing. NOTE: Returns sent after the RMA expiry date will not be processed. Customers will need to obtain a new RMA#, if product is still within warranty period, to process return/exchange.

iv. We recommend customers to use a traceable system for sending us their return package. Moftware Infotech Pvt. Ltd. will not be responsible for any delay or loss of package in transit. 

v. Please clearly mark the reason(s) for return on the Return Form so that we may serve you better in the future.

vi. Under no circumstances will returns for software be processed once the installation key has been sent to the customer.

vii. Shipping charges are non-refundable in all cases, unless the product is determined to be broken or if there is a manufacturer defect.

Exchange/Replacement

i. Defective or damaged merchandise can be replaced within 30 days from date of invoicing. All such products will be examined by our technical team and if found to be broken/defective will be replaced.

ii. The exchanged/replaced product will be shipped FREE through Standard Shipping mode. Please consult a Customer Service Representative if you would like an upgrade on shipping mode (for an additional charge).

Refund

i. Moftware Infotech Pvt. Ltd. has a 30 day refund policy from the date of invoicing. 

ii. All open box refunds are subject to a deduction of 15% of product price or R 100.00 (whichever is higher) for handling & restocking charges. *Charges not applicable if product is broken/defective.

iii. Original shipping charges are non-refundable in all cases.

Special Terms

Bluetooth products are accepted for a refund only if they have never been opened and if you are returning within 30 days from the invoice date. Without exception, there is no refund/exchange available for open box Bluetooth products. This disclaimer also includes all carkits. In addition, we cannot recommend procedures and/or installers for carkits nor can we accept returns for any merchandise that cannot be installed after the package has been opened. It is the responsibility of the customer to work out installation for the carkits purchased through our websites.

In the event that your product may be defective, please contact the manufacturer directly from this link www.fommy.co.in/manufacturer-support.htm. A product must be diagnosed "defective" by a member of the Technical Support Staff at the manufacturer. Once it has been diagnosed, please ask for a case number and contact our customer service department for a RMA#.

Sending Returns

a. Generate the Return Form from this link: www.fommy.co.in/returns

b. Print the return form and fill it out completely.

c. Next, call a Customer Service Representative at 011-49367007 for a RMA#.

d. Once a RMA# is obtained, send your package using a traceable shipping mode to:

e. Ensure that you have a copy of the return form inside the return package along with the merchandise for return/exchange. Remember to clearly mark your return package with your RMA# for faster processing of your order.

Will I be charged an extra fee as a consignee?

Some State Governments have introduced Octroi charges on any shipment landing in their state. This is a statutory levy that has to be paid by the consignee during the time of delivery.

The Octroi charges depend upon the product price and the state where the shipment is landing. It is charged only for few destinations within India. It is payable by the consignee.