homeshop18

HomeShop18 is the online & on-air retail marketing and distribution venture of Network18 Group that was launched as India’s first 24 hour Home Shopping TV channel on April 9, 2008. HomeShop18 offers innovative, differentiated and demonstrative retail experiences on TV and internet and has emerged as the largest multimedia retailer in India with a user base of 2.5 million users and some  prestigious awards to our credit

HomeShop18 is a venture of the Network18 Group, India's fastest growing media and entertainment group that operates India’s leading business news television channels like CNN-IBN, CNBC TV18 and CNBC Awaaz .

HomeShop18 has partnered with the best brand owners in India like Apple, Motorola, Philips, Reebok, Dell, Whirlpool, Nokia, Glen, VLCC, Fabindia and many more to provide superlative quality and exceptional value for any customer from the stage of product selection, to placing the order & all the way to the final delivery at your doorstep. We come with the trust and credibility that Network18 has built over the years and we strive to create an experience that you can depend upon!

HomeShop18 is committed to providing a delightful customer experience, through entertaining and outstanding content on TV & the Web and its high quality captive 24X7 customer service. We maintain highly customer-centric practices, including great products and multiple payment options to make shopping with HomeShop18 as an easy, smarter and hassle free experience.

HomeShop18 is on a mission to drive India’s most comprehensive virtual business that helps customers make informed choices and extract the best value for their money.

Our Corporate Office address:

TV18 Home Shopping Network Ltd.

7th floor, FC-24,

Sector-16A, Filmcity,

Noida - 201301, Uttar Pradesh,

India.

There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at

    * Our 24 hour call centre @ 0120-4455918.

    * Submit a Ticket from your My Account section on homeshop18.com and we will get back to you.

The return process of the product can be restricted depending on the nature and category of the product.

    Conditions for return:

        1. Please notify us of receipt of a Damaged / Defective product within maximum 48 hours of delivery.

        2. Products/Items should be UNUSED.

        3. Products should be returned in their original packaging along with the original price tags, labels and invoices.

        4. It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.

Refunds:

    We will process the refund after receipt of the product by Homeshop18 or its business partner. Refund will be processed based on the mode of payment of the order

        1. Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement.

        2. Orders paid by net banking accounts will be credited back to bank account.

        3. For all other modes of payment, we will send a refund cheque. The cheque will be made in favor of the name as in the "billing name" provided at the time of placing the order.

For orders placed through Gift Certificates / Vouchers of HomeShop18, refund would be provided in form of a fresh Gift Certificate / Voucher of the same value.

Unlike many other web sites that have special rules and lots of fine print, Homeshop18  has a transparent and clear shipping policy for all orders placed on our website, without any special exceptions.

Just because shipping is free doesn't mean it should take a long time. Homeshop18 understands that getting your items quickly is important to you, so we make every effort to process your order quickly.

We are committed to delivering your order accurately, in good condition, and always on time promised by us in our website.

  *           We offer  FREE Shipping (specified on the Product detail page) on selected  products ordered through www.homeshop18.com

  *           Each order may be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.

  *           We make our best efforts to ship each item in your order within 2-3 working days of the order. However in some cases, we may take longer, up to 5 working days, to ship the order as we may have to procure it from some other stores or our suppliers. In the unlikely event that we are not able to ship your order completely within 7 days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded; in the manner you have made the payment.

  *           We ship on all week days (Monday to Saturday), excluding public holidays.

  *           To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.

  *           While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

  *           If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care  0120-4455918  or log on to www.homeshop18.com/my-feedback-report.html, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest

  *           You may track the shipping status of your order on our website, by clicking at Track your Order section.

  *           Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.