Got this chair for my husband's birthday. I expected SOME assembly, but this needed COMPLETE assembly. He's pretty good at that, so I wasn't much worried. Well, the instructions were just expanded drawings and very little written instructions. I guess that was a good thing, because the instructions were WRONG! Got the chair together, then found more details on the website. The website had corrected instructions, and, apparently, there is a newer version of the chair that is probably easier/better. If we had the correct instructions and/or the newer version, we may not have had a fight over it. Happy Birthday!
The final product, after correct assembly, is ok. The tilt feature (which is what was corrected) is still not very good, I think they over-complicated it. The chair itself is well built and rolls smoothly. The armrests are not as well made as the rest of the chair, the height adjustment feature makes them wiggly.
My husband likes the wide seat and thinks the chair is fairly comfortable. I think he would like more a more cushy seat, he is still using a pillow.