3 of 3 people found this review helpful
Nice Device in theory, but...
11 April, 2011
The HTC Desire is a great phone, when it works. I ordered this phone from FGS Trading so that I could have it as i travel overseas (I was recently deployed to Middle East with the military). The only thing is, I am one of the hundreds of folks who got an HTC Desire with the bad motherboard that makes the phone do random reboots (Google it for HTC Desire). If I talk on the phone for more than a few minutes, "reboot". If I use the internet for more than a few minutes, "reboot". If I use the GPS even for one second, "reboot".
Of course, I tried factory resets. I tried anything I could try using the HTC Forums. I discovered that there were many others like me who were experiencing the random reboots, and the ugliest part of the problem is that the phone doesn't reboot once and start back up... it continues in an endless reboot cycle until I'd have to open up the phone a take the battery out. While I was in the Middle East, I couldn't readily take it in for a repair. I had to wait to get back to the States. In December, I tried contacting FGS for help, and I got this response by email:
I am sorry to hear this. This is the first i hear about the random reboot problem, but HTC would be the best bet to support the device at this point. If it's a motherboard problem, a warranty replacement would be best (if it was a software issue, a firmware upgrade would help, but it sounds like all the other people you checked with point to the motherboard).
Please let us know if HTC was able to assist
Happy holidays, and stay safe!
Yeah, Happy Holidays... Well, HTC said that they couldn't help me, and not being able to do much from my deployed location, I got my sister to send me a Nexus S (which I love). Now that I'm back in the U.S., I have been trying to get HTC, FGS, and anyone else to help me, but to no avail. Here's what I get from FGS:
There is not much we can do at this point, since we are not the end user. HTC does not offer warranty support for resellers, they usually ask resellers to accept returns during the first 14 days, and then after that end users are asked to contact them directly
I tried calling HTC in the UK and Germany, and from them, I found out the the phone's IMEI is from Vodafone. So now I've been calling Europe to Vodafone Customer Service, and I keep getting passed off to different folks who give me the runaround. I'm at the end of my rope. I'm now going to have to send it to a friend in London who can try to take it to a Vodafone store for me and see if I can get some help. Now, after paying over $450 for a phone, is that the customer support I am entitled to?
If you think that you may want service for your phone, do not buy from FGS Trading. You will be out of your hard earned money with no support.