25 of 34 people found this review helpful
I returned mine
31 December, 2010
I was thinking of numerous headlines for this review:
1. Not ready for prime time
2. Wait for version 3.0
3. You get what you pay for
Ultimately, I settled on "I returned mine"
I actually wanted the Dell Streak, even though I don't need/want its phone capabilities, but the price/size ratio is daunting, so when the Ziio came out with a bigger screen for less than half the price I pulled the 'buy' trigger.
Out of the box, well, I wasn't in love with the white color, but since I was going to put it in the black leather case (well designed, btw) it was fine. I fired it up and it seemed to work fine. Unlike with my experience with the Creative Zen X-Fi 2 the touchscreen was responsive, highly satisfying, maybe even a little too responsive when scrolling. I got it to connect to my wireless router, after punching in the password about three times. I even managed to download the BBC News app.
The problems started showing up the moment I began to download pics, videos and music to the thing. (BTW, 16 gigs is inadequate, what's the excuse when the Zen X-Fi2 comes with 32 gigs?) ZiiExplorer could not see anything that I had downloaded. It was only after a reboot that the contents showed up, even then ZiiExplorer was sluggish and not at all intuitive. Even after the reboot half of the images did not show up, the Ziio had to think about it for awhile before everything showed up. ZiiMusic fared better, with every song showing up and it worked fine, if not quite as responsively as it would on the Zen. Jack of all trades, master of none.
ZiiVideo. I downloaded the Thor 1080 Quicktime trailer and it would play, but no sound. I fiddled with the volume controls. I ticked off every box on the Pure Android Audio controls. It was only after a couple of reboots that the sound returned. A Shania Twain WMV video repeatedly caused ZiiVideo to crash, this after pixelating like mad.
A couple of days later the Ziio stopped recognizing my wireless router. It would say the connection was "remembered" but, curiously, "out of range". The router was sitting no more than two feet away. It would see every other wireless connection in my condo/neighborhood, however. When it was working the browser was just OK, but not real intuitive, so I was hoping Opera (my preferred browser) would make a version for Android. Reboots did nothing to solve the problem.
I don't know if it is Android or the hardware, but things quickly went sideways. The on-screen keyboard shrunk itself for no apparent reason, squeezing itself into 1/3rd the usual size. The home, menu and return buttons either lost or switched functionality. Pressing home brought up the menu, pressing menu did nothing, pressing return brought up the shrunken keyboard.
Creative needs to up its game in the support department. I repeatedly visited both Creative.com and CreativeZiio.com looking for support. Unbelievably, Creative.com's support page didn't know about the Ziio, while CreativeZiio.com is woefully lacking in both content and support. I ultimately did reach a support guy and his first email suggested I free up memory and he asked if I could connect previously. I already had said it could.
Bottom line, I'm hoping my unit was a lemon but I wasn't inclined to turn it into lemonade.