Great product, poor quality.
8 April, 2015
This was a great product up until the screen froze on it. I bought this for my daughter for Christmas and she used it fairly lightly. She hadn't used it for a few months, so we went to charge it tonight to add a new book she wanted to read and 3/4 of the screen is just frozen similar to burn in you would see on other screens. The 1/4 of the screen that is working is useless, but I can see it moving and reacting, so the device still works.
I contacted Amazon support but all they were able to offer me were replacements of a Kindle Fire or Kindle Fire HDX for an embarrassing "discounted" price. I like the Kindle E-Ink displays and my only replacement options were tablets that were 2 to 3 times the price.
I have read many other reports of this same issue plaguing others so this is not just an unlucky defect. I understand the warranty policies but this experience has unfortunately caused me to lose any confidence I had in Kindle producing quality products and I will likely not be purchasing any Amazon products in the future.
Examples of my issue that many others have encountered can be found at https://www.google.com/search?q=kindle+frozen+screen&espv=2&biw=1537&bih=839&source=lnms&tbm=isch&sa=X&ei=xqIkVZvBO4u5sAXDuIKQCw&ved=0CAkQ_AUoBA.