59 of 65 people found this review helpful
Broke after 4 days
26 February, 2012
I received this tablet on a Tuesday, and while I was setting it up it did a minor OTA update. Everything looked good except that it kept dropping the wifi connection. Netflix looked good, YouTube looked good, and the video streaming from the USB drive played perfectly. Then on Thursday it did a major OTA system update, presumably to version 4.0.3. It took over an hour to update and everything worked fine after it rebooted itself. But on Friday, the day after the major system update, when I tried to power it on, nothing happened. Thinking that I needed to hold the power button down longer, I tried again. Well, I tried several more times, and finally I decided to check to see if the thing was even alive with the charger on. There was no light, red or green, on the button. It was DEAD! Four days after I received it!
Needless to say, I contacted ACER customer support, and after being passed on to two different off shore customer support persons, I finally talked to a technical support staff based in the US. There was nothing he could do to help me if the tablet wouldn't power on. The technical support person was nice and arranged all the paper work for the tablet to be sent in for repairs at their Texas facility.
I liked the way it looked and the fact that was slightly smaller and lighter than the Viewsonic G Tablet that I already owned but very, very disappointed with the product for failing on me 4 days after receiving it. :-(
So I had the tablet sent in for repairs to Acer's repair facility in Texas. It took 5 days to get there by FedEx ground, and another week for the repairs, and it was shipped back to me on a Monday and I got it on a Thursday. From the repair report, there were two things that were replaced - the side cover and the processor itself. The tablet has worked flawlessly (except for the dropped wifi connection that happens occasionally, and I gather that has more to do more my wifi router because it never drops the connection when I used my iPhone as a modem when I travel) since I got it repaired, and there was one more major OTA system update since.
After the initial disappointment, I am quite happy with the product so far. I am adding another star to my review. So if you are one of those who had similar experiences, send it in for repairs, and you will be glad you did! :-)